Here you will get 2 easy steps to contact WordPress for direct support in few clicks !
Before you can get any direct support for your wordpress website, you need to make sure on which wordpress platform your website is. There are two kind of wordpress paltforms - wordpress.com
If your wordpress website is hosted with any third party web hosting company like godaddy.com, hostgator.com etc. that means you are on wordpress.org platform and if it not a self hosted site then it means it in on wordpress.com platform.